evernote web clipper chrome restrictions

I've used Evernote forever and individual customers haven't appeared to be a priority for ~three years as that's when they started scaling back features and dropped customer support. I was joking about the ads working splendidly as they are annoying, especially so for those of us who pay for the service. They did respond to me on Twitter and said missing features will be restored in 'subsequent updates' so it doesn't sound like this We have every right to be unhappy about the problem and how it is being handled. Lastly, we are not developers, we are not relatives of the CEO, we are customers, many of long-standing, and many of us pay for the service. How are we supposed to know that? What happened? How did it happen? What is the time frame for resolving these issues? Days? Weeks? Longer? It's hard to believe they have no idea. I have no idea why some people in this forum are expecting the rest of us to take solely on their uninformed say-so that this situation was both unpreventable and that Evernote is doing its best to fix the clipper. I'm not being pedantic, it's what I'm used to from my interactions with other companies that had excellent customer service.

It is very important to manage customers' expectations. As discussed before, we shouldn't have had to stumble upon this, we should have been notified with a full explanation. I've gone through Twitter and seen messages several days old that reported problems. If Evernote didn't see the negative reaction coming to removing so many features from the Chrome web clipper, then it doesn't know its customers very well and that is disturbing. Presentation Mode, Evernote Food (which I used), etc., were not core features. Why doesn't the web clipper work? If one can guess anything in this fog of confusion, it's that Evernote does not consider its regular customers a priority. I'm not going to tell another customer how to cope, but I draw nothing positive from the fact that a promo works for a more expensive product I don't need. Their promos asking people to upgrade from Premium to Business appear to work splendidly. They are 'sort of' responding on Twitter saying they are 'aware of' the issue, which was what they said when Presentation Mode was removed in January.of 2017.

Evernote web clipper chrome restrictions